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Can You Trust Amazon Warehouse Deals? What is Amazon Used Like New?

I recently made a purchase on Amazon Warehouse Deals. And, despite the fact that I have now made several purchases at Amazon Warehouse Deals over the years, I still wondered if I would get what I was expecting.

As in, no flaws, and a brand new product despite the condition being described as “Used, Like New”.

I figured since I was wondering, my readers might be interested too. What does Amazon used like new mean?

Amazon open box used like new

What is Amazon Warehouse Deals?

Amazon sells millions of like-new, open-box, and pre-owned items that have been returned. These items will always have a good discount on them.

I did not realize this in the past, but Amazon Warehouse Deals is considered its own seller on Amazon, and the rules applying to purchases may be different than other Amazon sellers.

You will definitely want to read the warehouse deal rules carefully to make sure you understand what you are getting.

You can find some great deals on items that are in brand new condition, but be aware of what the different conditions mean.

Amazon open box or used like new is most likely an item which has been returned, and has damaged packaging only, meaning the item itself is in perfect shape.

While there may be other cases, this seems to be the most common one. Once an item has damaged packaging Amazon will not sell it as "new" even if the item inside is completely brand new and unused.

For this reason you can usually trust that you will get a new product when you purchase a "used like new" condition item from Amazon Warehouse Deals. I have heard of mistakes being made, but in general it should be a new product that has been repackaged after a return.

I've gotten some great deals on used, like new items on from Amazon warehouse but I have not bought any products in the lower conditions.

And, while I have heard of people getting new items even when listed in other conditions, I would take their descriptions to heart and consider you will be getting a gently used product for listings other than "used, like new".

Here are some of the categories where you can find an Amazon Warehouse deal:

Electronics including TVs, Amazon devices, laptops, cameras, phones.

Home and Kitchen with open box furniture, bath, kitchen, and garden items.

Baby items like strollers, car seats, diapers, feeding supplies. This is the section where I have made most of my purchases. The most recent being a great high end, brand new stroller at a much lower cost.

There's not much to lose in trying a purchase if you have Amazon Prime, because you can get Prime benefits on these purchases including free returns.

Amazon Warehouse deals and used like new

Various listing conditions of Amazon Warehouse Deals:

Used – Like New

A "like new" item sold on Amazon Warehouse is in perfect condition, however, due to the condition of the packaging, it does not meet standards for new product. Returned items with minor packaging defects are classified as "Used-Like New."

Used – Very Good

If an item has cosmetic damage or blemishes, shows slight signs of use, has minor accessories missing, or the packaging has been replaced to better protect the item, we will assign the condition of "very good."

Used – Good

If an item has large cosmetic damage or blemishes and/or missing accessories, we will assign the condition of "good." It's possible the packaging has been replaced to better protect the item.

Used – Acceptable

If an item shows signs of wear including scratches, dents, and other aesthetic problems, we will assign the condition of "acceptable." It's possible the packaging has been replaced to better protect the item, manuals may be missing, and the item may contain third-party attachments.

 My Experience with Amazon Warehouse Deals

I have ordered several items this way. Every item I have received has been brand new and in perfect condition.

The only time I had an issue was with one purchase of a high chair. The tray did not slide smoothly despite the chair appearing brand new (it still had labeling stickers on it and was not used).

My guess is that someone returned it due the tray issue, and Amazon did not realize it had any flaws and considered it used like new.

I am guessing the tray issue was a manufacturer issue, so it was still considered a new item just open box.

I ended up returning the high chair because I was worried about the sticking tray and it was easy. I just printed my return label and arranged for UPS to pick it up since it was a large item.

This was all free for me with my Prime membership. So, even though that purchase did not work out, there is really nothing to lose when trying to score an item this way.

Amazon open box like new

How to search for open box items on Amazon

  1. When you are shopping on Amazon and you are ready to purchase an item look at the price and notice the option for "Available at a lower price from other sellers, potentially without free Prime shipping." How to get an Amazon Warehouse Deal - Mom Tech Blog
  2. Click on the "other sellers" link and this will take you to other options.
  3. If an Warehouse Deal is available it will show up here and you can select it. You will be able to tell if it has Prime shipping available.
  4. You will see the "Open Box - Like New" option or other description for other options.How to get an Amazon Warehouse Deal - Mom Tech Blog
  5. Another way to search Amazon Warehouse Deals is to go to the store front and do a search for whatever you are interested in.

Give Amazon Warehouse Deals a try here!

Amazon has an A to Z guarantee and this covers all purchases on Amazon

We want you to buy with confidence anytime you make a purchase on the website or use Amazon Pay; that's why we guarantee purchases from third-party sellers when payment is made via the website or when you use Amazon Pay for qualified purchases on third-party websites. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee.

What does renewed mean on Amazon?

In addition to the warehouse deals, Amazon has a couple of other ways to get lower prices on items.

what is amazon renewed?

The first one is Amazon Renewed which sells like new refurbished products.

These are pre-owned items which look new and have been inspected and tested. They come with the Amazon Renewed Guarantee.

You can find smartphones, laptops, desktops, tablets, appliances, gaming items and office supplies here.

I personally do not have experience buying Amazon Renewed items. You can check out reviews of them on Reddit if you want more information.

There are many Amazon renewed reddit posts available.

Amazon Outlet

Amazon also has an outlet. These are not open box or returned items, but overstock items that are marked down.

What is Amazon outlet?

This is another place to score great prices. Amazon Outlet has categories like under $10, best sellers, beauty, clothing, home, electronics, etc.

You can find pretty much anything you are looking for in the outlet at a marked down price and these are brand new items.


Amazon open box deals

Between the A to Z guarantee and Prime membership benefits with free returns for 30 days, there is not much risk to making a purchase via Amazon Warehouse Deals.

I love finding a good deal and with all the incredible discounted items, I always check them when making purchases to see if I can find my purchase for less. If I see a product labeled Amazon used like new I know I have a good chance of getting a brand new product at a great markdown.

Amazon Renewed and Amazon Outlet are two other ways to find great deals on Amazon as well.

Please let me know if you have any questions about buying items this way at all!


Saturday 7th of August 2021

Thanks for the read, Jennifer. I’m looking at a sewing machine that will net me a full $200 off list price. “Some cosmetic damage to accessories” gives me pause, but nearly half off the list price is hard to ignore.


Sunday 28th of February 2021

I use Amazon Warehouse regularly and with quality I have had no problems. The caution I would say is this, you may not get the quantity you think and therefore the price is not the deal you think it is. For example, I wanted to purchase a lamp set that included 2 lamps. I was linked to the same item/description in like new condition. It was half the price. When I received the shipment it contained only 1 lamp. Not a deal after all. Another time this happened was when I purchased cabinet knobs. The price was 20% lower. As it turned out it had 15% less knobs in it. Still a deal but not that much and if I needed those additional knobs I would have had a problem. For this I ALWAYS make sure whatever I purchase through the Warehouse has free returns. All other times I have purchased this way it has been a wonderful savings. Just be aware.

Jennifer Brenan

Monday 1st of March 2021

Hi Erin,

Thanks for letting us know! It's definitely helpful to hear first hand experience using Amazon Warehouse. I do agree to always make sure there are free returns when making a purchase from them.


Tuesday 2nd of February 2021

i usually have good luck with amazon warehouse deals. last time not so lucky. bough a used very good tankless water heater. had it installed by plumber and the control board was bad. amazon didn't really remedy the problem too well they only gave me 20 percent off which barely covered the part. i still had to pay the labor side to install the part.

Jennifer Brenan

Tuesday 2nd of February 2021

Hi, thanks for letting us know. It definitely can be hit or miss.

John Kals

Tuesday 26th of January 2021

I ordered a Used-Very Good - OnePlus 8 Pro cell phone, the notes said the box was damaged. What I received was a broken phone - front and back glass shattered. Not the right phone either - it is a OnePlus, but not the 8 Pro. Old yellowed use case with plenty of fingerprints also included. I called Amazon and even though the person I spoke with could not understand what I was telling her and repeat it back to me, she said to send it back... I have serious doubts about their Warehouse program now and they gave me a really bad feeling when I called. If I dont get a full refund I am cancelling Prime and everyting Amazon.

Jennifer Brenan

Tuesday 2nd of February 2021

Hi John, if you do not get a refund try using the Amazon chat function. I have found that very helpful for getting refunds when needed.


Tuesday 5th of January 2021

Thank you for sharing. I found this lost when searching for their policy with “like new” products. I purchased a planner from Warehouse listed as “like new,” but it was in terrible condition- the cover was bent and banged up, and the cover and inside pages were warped and discolored from water damage. The planner was inside a sealed plastic bag with an “inspected” sticker on it, so it was shipped in this condition. Very disappointed.