I recently made a purchase on Amazon Warehouse Deals. And, despite the fact that I have now made several purchases at Amazon Warehouse Deals over the years, I still wondered if I would get what I was expecting.
As in, no flaws, and a brand new product despite the condition being described as “Used, Like New”.
I figured since I was wondering, my readers might be interested too. What does Amazon used like new mean?
What is Amazon Warehouse Deals?
Amazon sells millions of like-new, open-box, and pre-owned items that have been returned. These items will always have a good discount on them.
I did not realize this in the past, but Amazon Warehouse Deals is considered its own seller on Amazon, and the rules applying to purchases may be different than other Amazon sellers.
You will definitely want to read the warehouse deal rules carefully to make sure you understand what you are getting.
You can find some great deals on items that are in brand new condition, but be aware of what the different conditions mean.
Amazon open box or used like new is most likely an item which has been returned, and has damaged packaging only, meaning the item itself is in perfect shape.
While there may be other cases, this seems to be the most common one. Once an item has damaged packaging Amazon will not sell it as "new" even if the item inside is completely brand new and unused.
For this reason you can usually trust that you will get a new product when you purchase a "used like new" condition item from Amazon Warehouse Deals. I have heard of mistakes being made, but in general it should be a new product that has been repackaged after a return.
I've gotten some great deals on used, like new items on from Amazon warehouse but I have not bought any products in the lower conditions.
And, while I have heard of people getting new items even when listed in other conditions, I would take their descriptions to heart and consider you will be getting a gently used product for listings other than "used, like new".
Here are some of the categories where you can find an Amazon Warehouse deal:
Electronics including TVs, Amazon devices, laptops, cameras, phones.
Home and Kitchen with open box furniture, bath, kitchen, and garden items.
Baby items like strollers, car seats, diapers, feeding supplies. This is the section where I have made most of my purchases. The most recent being a great high end, brand new stroller at a much lower cost.
There's not much to lose in trying a purchase if you have Amazon Prime, because you can get Prime benefits on these purchases including free returns.
Various listing conditions of Amazon Warehouse Deals:
Used – Like New
A "like new" item sold on Amazon Warehouse is in perfect condition, however, due to the condition of the packaging, it does not meet Amazon.com standards for new product. Returned items with minor packaging defects are classified as "Used-Like New."
Used – Very Good
If an item has cosmetic damage or blemishes, shows slight signs of use, has minor accessories missing, or the packaging has been replaced to better protect the item, we will assign the condition of "very good."
Used – Good
If an item has large cosmetic damage or blemishes and/or missing accessories, we will assign the condition of "good." It's possible the packaging has been replaced to better protect the item.
Used – Acceptable
If an item shows signs of wear including scratches, dents, and other aesthetic problems, we will assign the condition of "acceptable." It's possible the packaging has been replaced to better protect the item, manuals may be missing, and the item may contain third-party attachments.
My Experience with Amazon Warehouse Deals
I have ordered several items this way. Every item I have received has been brand new and in perfect condition.
The only time I had an issue was with one purchase of a high chair. The tray did not slide smoothly despite the chair appearing brand new (it still had labeling stickers on it and was not used).
My guess is that someone returned it due the tray issue, and Amazon did not realize it had any flaws and considered it used like new.
I am guessing the tray issue was a manufacturer issue, so it was still considered a new item just open box.
I ended up returning the high chair because I was worried about the sticking tray and it was easy. I just printed my return label and arranged for UPS to pick it up since it was a large item.
This was all free for me with my Prime membership. So, even though that purchase did not work out, there is really nothing to lose when trying to score an item this way.
How to search for open box items on Amazon
- When you are shopping on Amazon and you are ready to purchase an item look at the price and notice the option for "Available at a lower price from other sellers, potentially without free Prime shipping."
- Click on the "other sellers" link and this will take you to other options.
- If an Warehouse Deal is available it will show up here and you can select it. You will be able to tell if it has Prime shipping available.
- You will see the "Open Box - Like New" option or other description for other options.
- Another way to search Amazon Warehouse Deals is to go to the store front and do a search for whatever you are interested in.
Amazon has an A to Z guarantee and this covers all purchases on Amazon
We want you to buy with confidence anytime you make a purchase on the Amazon.com website or use Amazon Pay; that's why we guarantee purchases from third-party sellers when payment is made via the Amazon.com website or when you use Amazon Pay for qualified purchases on third-party websites. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee.
What does renewed mean on Amazon?
In addition to the warehouse deals, Amazon has a couple of other ways to get lower prices on items.
The first one is Amazon Renewed which sells like new refurbished products.
These are pre-owned items which look new and have been inspected and tested. They come with the Amazon Renewed Guarantee.
You can find smartphones, laptops, desktops, tablets, appliances, gaming items and office supplies here.
I personally do not have experience buying Amazon Renewed items. You can check out reviews of them on Reddit if you want more information.
There are many Amazon renewed reddit posts available.
Amazon also has an outlet. These are not open box or returned items, but overstock items that are marked down.
This is another place to score great prices. Amazon Outlet has categories like under $10, best sellers, beauty, clothing, home, electronics, etc.
You can find pretty much anything you are looking for in the outlet at a marked down price and these are brand new items.
Between the A to Z guarantee and Prime membership benefits with free returns for 30 days, there is not much risk to making a purchase via Amazon Warehouse Deals.
I love finding a good deal and with all the incredible discounted items, I always check them when making purchases to see if I can find my purchase for less. If I see a product labeled Amazon used like new I know I have a good chance of getting a brand new product at a great markdown.
Amazon Renewed and Amazon Outlet are two other ways to find great deals on Amazon as well.
Please let me know if you have any questions about buying items this way at all!