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I have seen a few people post questions on the internet asking about their Peloton Heart Rate Monitor not working. When I bought my Peloton bike I got the works package with it which included a bike mat, shoes, heart rate monitor, weights, and headphones.
I do think the package was worth it because I got a special on it at the time (hint, this special comes around black Friday and the holidays). One piece of the package – the heart rate monitor, is something I use every time I ride. While I have a Fitbit that records my heart rate while riding, the only way to actually see my heart rate on the screen during the ride is to have an ANT+ monitor. The Peloton monitor has this and is meant to be paired with the bike.
A little more about ANT+
ANT+ is a wireless protocol for monitoring sensor data such as a person’s heart rate or a car’s tire pressure. ANT+ is designed and maintained by the ANT+ Alliance which is owned by Garmin. It is based on the ANT protocol.
Source – Wikipedia.
After a couple of weeks of use my heart rate monitor suddenly stopped working. I could not figure it out and tried replacing the batteries and adjusting it endlessly before calling Peloton support.
Here’s my troubleshooting tips for a heart rate monitor that suddenly stops working:
- First check the bluetooth connection to your bike. Even though the Peloton heart rate monitor uses ANT+ to display your heart rate, it still needs to be connected by bluetooth as well. This was not intuitive to me and ended up being my problem. Even though they were connected originally, I had an update run and they then became disconnected. So, try connecting again as that seems to be the most common issue.
- If your bluetooth connection is still showing but your heart rate monitor is not working I would still try disconnecting and connecting again to completely rule it out.
- The next obvious item to check is the battery. I replaced my batteries while troubleshooting but they did not end up being my issue. Still, they run out at some point. To save battery life unsnap the plastic piece from the band when not riding. When the battery is starting to run out I notice extremely inaccurate heart rate information on the bike so this will give you some idea when it’s about to happen.
- The next item to check is the connection on your chest. I found as a women right under my chest was best. Wet the connection pads, this is important, or it won’t work. Adjust the monitor around on you till you see it show up connected. The less it moves during a ride the better so I make mine pretty snug.
These are the most common issues I see come up with the Peloton heart rate monitor. If it’s still not working for you then it may be faulty and you can call Peloton support. They were ready to send me a new one if I could not get mine working.
If you decide you are done with chest straps anyway and would rather have an arm band this one from Schosche has rave reviews and does work with the Peloton bike.